Last Updated: June 24, 2026
This Grievance Redressal Policy (“Policy”) outlines the process by which Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”) receives, reviews, and responds to complaints, grievances, and disputes raised by users, listeners, or other affected parties.
By using Cry-Fi, you agree to this Policy.
1. Purpose
Cry-Fi aims to maintain a fair and structured system for handling grievances relating to platform use, services, conduct, payments, safety, and policy enforcement.
This Policy establishes a formal mechanism for raising concerns.
2. What Can Be Reported
Grievances may include:
Refund disputes
Session-related disputes
Listener misconduct
User misconduct
Harassment
Sexual misconduct
Safety concerns
Fraud
Account suspension concerns
Payment concerns
Content moderation concerns
Privacy concerns
Technical complaints
All complaints must be submitted in good faith.
3. Submission Channels
Complaints may be submitted through:
General matters:
hello@cry-fi.com
Support matters:
support@cry-fi.com
Safety matters:
safety@cry-fi.com
Cry-Fi may introduce additional channels at its discretion.
4. Required Information
To help review grievances, Cry-Fi may request:
Full name or registered account details
Description of the issue
Booking details (if applicable)
Dates and times
Screenshots
Supporting evidence
Payment references
Incomplete submissions may delay review.
5. Review Process
Cry-Fi may:
Review submitted evidence
Review platform records
Review account activity
Request clarifications
Evaluate prior reports
Cry-Fi retains full discretion over how grievances are reviewed.
Cry-Fi is not obligated to accept every grievance.
6. Resolution Time
Cry-Fi will make reasonable efforts to review grievances in a timely manner.
However:
Resolution times may vary
Complex cases may take longer
Safety-related matters may receive priority
Cry-Fi does not guarantee a fixed response time.
7. Interim Actions
During review, Cry-Fi may:
Temporarily suspend accounts
Restrict bookings
Hold payments
Limit platform access
These actions may be taken to protect platform safety or integrity.
8. Final Decisions
Cry-Fi may issue decisions including:
Refund approval or denial
Account warnings
Account suspension
Permanent bans
Content removal
No action
All final decisions remain at Cry-Fi’s sole discretion.
9. False Complaints
Submitting knowingly false complaints, fabricated evidence, or misleading claims is prohibited.
Violations may result in:
Suspension
Permanent account ban
Loss of refund eligibility
Other enforcement action
10. Serious Safety Matters
For grievances involving:
Sexual assault
Physical violence
Criminal threats
Severe harassment
Cry-Fi may:
Immediately suspend involved accounts
Preserve available records
Cooperate with lawful authorities where legally required
Cry-Fi does not conduct criminal investigations.
11. No Guarantee of Outcome
Submitting a grievance does not guarantee:
Refund approval
Account action
Specific enforcement
Compensation
Cry-Fi retains full authority over outcomes.
12. Limitation of Responsibility
Cry-Fi provides a grievance process but does not assume liability for:
User dissatisfaction
Participant misconduct
Offline incidents
Third-party actions
Cry-Fi remains a platform facilitator.
13. Policy Changes
Cry-Fi may update this Policy at any time.
Continued use of Cry-Fi constitutes acceptance of updates.
14. Contact
For general matters:
For support:
For safety and urgent incident matters: