Privacy Policy
Last Updated: September 7, 2026
Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how Cry-Fi may collect, use, process, store, disclose, and protect information when you access or use our Platform, services, bookings, Video Sessions, Audio Sessions, marketplace features, and related services.
1. Scope of This Policy
This Privacy Policy applies to:
Support Seekers
Listeners
Visitors
Users purchasing products or services through Cry-Fi
Individuals interacting with Cry-Fi’s support, safety, moderation, or reporting systems
It applies to Cry-Fi services provided online or through other Platform-supported methods, including applicable Video and Audio Session functionality.
This Privacy Policy should be read together with Cry-Fi’s other applicable policies, including its Data Retention & Deletion Policy, Cookie Policy, Security & Breach Response Policy, and Terms & Conditions.
2. Information We Collect
Cry-Fi may collect information directly from you, automatically through your use of the Platform, or from third-party service providers where reasonably necessary for Platform operations.
The information collected may vary depending on how you use Cry-Fi and which features you access.
2.1 Account Information
When you register or use Cry-Fi, we may collect:
Full name or display name
Email address
Phone number
Date of birth
Profile information
Login credentials
Account preferences
Account activity
Information necessary to maintain account security
Listeners may additionally provide:
Identification information
Identity-verification information or documents
Vetting and onboarding information
Relevant experience or qualification information
Payout information
Service or listing information
Cry-Fi may process such information as reasonably necessary to operate the Platform, verify Listeners, provide services, prevent fraud, and maintain safety.
2.2 Booking & Service Information
When a booking is created or a service is used, Cry-Fi may process:
Booking ID
Selected Listener
Selected service or listing
Service description and applicable service attributes
Gender Preference specified for the service, where applicable
Date and time
Session duration
Session type
Booking status
Cancellation information
Payment status
Refund information
Applicable timezone information
This information may be necessary to provide and administer the requested service, process payments, manage bookings, enforce applicable service conditions, and resolve disputes.
Gender Preference is a service-level compatibility preference selected by a Listener and displayed as part of the applicable service information. Processing this information is intended to facilitate service selection and booking compatibility and does not by itself constitute an assessment of a user’s personal characteristics beyond the information necessary for that purpose.
2.3 Video & Audio Session Information
Where Cry-Fi provides integrated Video or Audio Session functionality, Cry-Fi may process information necessary to facilitate the session, including:
Session identifier
Booking association
Participant authorization
Session start and end time
Session duration
Meeting or access information
Session status
Technical connection information
Access and authentication information
Session expiry information
Meeting or access information may be made available to authorized participants through applicable booking or session details.
Cry-Fi may use technical controls to permit authorized participants to access a session during the applicable booking period and to restrict access after the scheduled session period.
2.4 Session Timing & Automatic Expiry
For timed Video or Audio Sessions, the Platform may process the scheduled:
Start time
End time
Duration
Applicable timezone
Session status
Cry-Fi or its relevant communication provider may automatically restrict access or end a session when the scheduled session period expires.
Where supported by the Platform or third-party communication provider, participants may be automatically removed from an expired Video Session.
These controls are used to administer the booked session duration, protect Platform integrity, and prevent unauthorized continued access.
2.5 Live Session Content
Cry-Fi does not represent that ordinary Video or Audio Sessions are automatically recorded or stored by Cry-Fi.
Unless separately disclosed and appropriately authorized, Cry-Fi does not intend to treat an ordinary live Video or Audio Session itself as a stored recording.
However, information surrounding a session may still be processed, including:
Booking records
Session metadata
Technical logs
Access information
Reports
Complaints
Evidence voluntarily submitted by users
Security information
Information necessary to investigate disputes or policy violations
Participants remain responsible for any recording, screenshot, or other capture they independently create, subject to applicable law and Cry-Fi policies.
Third-party communication providers may have separate data-processing and retention practices.
2.6 Communications, Reports & Submitted Information
Cry-Fi may collect information provided through:
Support requests
Safety reports
Complaints
Disputes
Moderation reports
Account inquiries
Feedback
Evidence submissions
Communications with Cry-Fi
This may include:
Messages
Screenshots
Documents
Uploaded files
Relevant communications
Investigation information
Information voluntarily provided in connection with a complaint or report
Such information may be processed for safety, moderation, dispute resolution, fraud prevention, policy enforcement, support, security, and legal compliance.
Users should avoid submitting unnecessary sensitive personal information when making a report or support request.
2.7 Payment Information
Payments may be processed through third-party payment providers.
Cry-Fi generally does not directly store complete payment-card credentials such as:
Full card numbers
CVV or security codes
Payment providers may independently collect and process payment information according to their own privacy policies, terms, and applicable legal requirements.
Cry-Fi may retain payment-related information such as:
Transaction references
Payment status
Booking amount
Refund status
Payout information
Payment-provider identifiers
Relevant accounting or reconciliation information
Such information may be processed where reasonably necessary for Platform operations, accounting, payment administration, disputes, fraud prevention, and legal compliance.
2.8 Technical & Usage Information
Cry-Fi may automatically collect technical and usage information such as:
IP address
Device type
Browser type
Operating system
Approximate location derived from technical information where applicable
Login information
Access timestamps
Error logs
Usage activity
Security logs
Cookie information
Referral information
Performance and diagnostic information
This information may be used to operate, secure, analyze, troubleshoot, and improve the Platform.
3. How We Use Information
Cry-Fi may process information to:
Create and manage accounts
Facilitate bookings
Connect Support Seekers with Listeners
Display relevant service information
Facilitate Video and Audio Sessions
Generate and manage meeting access
Authenticate authorized participants
Enforce session timing and expiry
Process payments and payouts
Process refunds and disputes
Verify and vet Listeners
Prevent fraud and abuse
Investigate safety incidents
Moderate content
Respond to support requests
Maintain Platform security
Detect suspicious activity
Investigate policy violations
Resolve complaints and disputes
Improve Platform functionality
Analyze Platform usage
Measure marketing performance
Provide advertising where applicable
Manage affiliate attribution where applicable
Comply with legal obligations
Protect Cry-Fi, users, Listeners, and third parties
4. Cookies & Similar Technologies
Cry-Fi may use cookies and similar technologies, including:
Cookies
Pixels
Tags
Scripts
Local or session storage
Analytics technologies
Other technologies with similar functionality
These technologies may be used for:
Authentication
Security
Preferences
Analytics
Performance monitoring
Advertising
Marketing attribution
Affiliate tracking
Fraud prevention
Additional information is provided in the Cookie Policy.
Where applicable law requires consent for non-essential technologies, Cry-Fi may provide appropriate consent or preference controls.
5. Analytics, Advertising & Affiliate Services
Cry-Fi may use third-party services for:
Website analytics
Advertising
Marketing measurement
Remarketing
Affiliate attribution
Performance monitoring
These providers may process certain technical, usage, advertising, referral, or attribution information according to their own terms and privacy policies.
Where required by applicable law, Cry-Fi may provide users with applicable consent or privacy controls.
Cry-Fi does not control the independent privacy practices of third-party providers.
6. Third-Party Video & Communication Services
Cry-Fi may rely on third-party infrastructure or service providers to provide Video or Audio Session functionality.
Such providers may process information necessary to:
Authenticate participants
Establish communication connections
Operate meetings
Maintain security
Enforce participant limits
Enforce session duration
Manage access permissions
Detect technical problems
Maintain service reliability
The applicable third-party provider may process technical or session-related information according to its own privacy policy, terms, and contractual relationship with Cry-Fi.
Cry-Fi does not control all data-processing practices of third-party infrastructure providers.
7. Shop & Third-Party Product Interactions
Cry-Fi may provide shop, affiliate, or third-party product features.
Where a transaction or interaction involves a third party, relevant information may be processed by that third party as reasonably necessary to provide the requested service or complete the requested transaction.
Third-party providers may have their own:
Privacy policies
Terms of service
Data retention practices
Security practices
Users should review applicable third-party policies before engaging with external services.
8. Safety Reports & Misconduct Evidence
Cry-Fi may collect and retain information relating to:
Harassment
Abuse
Sexual misconduct
Fraud
Threats
Safety incidents
Policy violations
Unsafe offline conduct
Serious complaints
Other conduct that may require Platform review
Evidence may include:
Screenshots
Chat records
Booking information
Uploaded documents
User-submitted evidence
Investigation records
Relevant technical or account information
Such information may be processed to protect users, investigate reported conduct, enforce policies, resolve disputes, prevent fraud or abuse, and comply with legal obligations.
A report or complaint does not by itself establish that the reported conduct occurred. Cry-Fi may review available information and take appropriate action based on the circumstances.
9. Information Sharing & Disclosure
Cry-Fi may disclose information where reasonably necessary for Platform operations or where permitted or required by applicable law, including to:
Payment processors
Hosting providers
Video and communication infrastructure providers
Analytics providers
Security providers
Email and communication providers
Service providers supporting Platform operations
Professional advisers where appropriate
Government authorities
Law-enforcement agencies
Courts
Regulators or other competent authorities where legally required
Cry-Fi may also share information where reasonably necessary to prevent fraud, protect users or others, investigate serious misconduct, enforce Platform policies, or protect Cry-Fi’s legal rights, subject to applicable law.
Cry-Fi does not disclose personal information for purposes unrelated to Platform operations except where permitted by applicable law or otherwise authorized.
Cry-Fi does not knowingly sell personal information as a standalone commercial data product.
10. Legal, Safety & Fraud Disclosures
Cry-Fi may preserve, use, or disclose information where reasonably necessary to:
Prevent fraud
Investigate serious misconduct
Protect users or others
Enforce Platform policies
Respond to lawful requests
Comply with court orders
Comply with regulatory requirements
Protect Cry-Fi’s legal rights
Investigate or respond to security incidents
Fulfil other legal obligations
Where legally permitted, Cry-Fi may cooperate with relevant authorities.
Cry-Fi may limit or decline disclosure where disclosure is not legally required or reasonably necessary for the relevant purpose.
11. Data Retention
Cry-Fi retains personal information only for as long as reasonably necessary for purposes including:
Providing Platform services
Maintaining accounts
Facilitating bookings and sessions
Processing payments and payouts
Resolving disputes
Preventing fraud
Protecting Platform safety
Enforcing policies
Maintaining security
Complying with legal obligations
Certain information may be retained for longer periods where required or reasonably necessary for legal, financial, safety, security, fraud-prevention, dispute-resolution, or policy-enforcement purposes.
Cry-Fi may delete, anonymize, aggregate, de-identify, or restrict ordinary use of information where appropriate and reasonably feasible.
Additional information is provided in the Data Retention & Deletion Policy.
12. Data Security
Cry-Fi uses reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However:
No online system is completely secure
No method of transmission is guaranteed to be completely secure
Third-party services may have their own security risks
Cry-Fi cannot guarantee absolute security
Users should also take reasonable steps to protect their account credentials, devices, and account access.
13. Security Incidents & Breach Response
If Cry-Fi becomes aware of a security incident involving personal information, Cry-Fi may:
Investigate the incident
Contain and remediate affected systems
Assess potential impact
Implement additional security measures
Preserve relevant information
Notify affected individuals where legally required
Notify relevant authorities where legally required
Cooperate with appropriate third parties
Additional procedures may apply under the Security & Breach Response Policy.
14. User Privacy Rights
Subject to applicable law, users may have rights relating to their personal information, including the ability to request:
Access
Correction
Deletion of eligible information
Information regarding applicable processing
Withdrawal of consent where processing is based on consent
Other legally available privacy rights
Certain requests may be restricted where Cry-Fi is legally required or permitted to retain or process information.
Where permitted by law, Cry-Fi may request reasonable information necessary to verify the identity or authority of the person making a privacy request.
Withdrawal of consent does not necessarily affect processing that occurred lawfully before consent was withdrawn or processing that Cry-Fi is otherwise legally permitted or required to perform.
15. Children’s Privacy
Cry-Fi is strictly intended for individuals 18 years of age and older.
Cry-Fi does not knowingly provide its services to individuals under 18.
If Cry-Fi becomes aware that an account belongs to a minor, Cry-Fi may restrict or terminate the account and handle associated information in accordance with applicable law and its Age Restriction (18+) Policy.
16. International Data Processing
Cry-Fi may operate internationally.
Accordingly, personal information may be processed, stored, or accessed in countries other than the country in which you reside.
Different jurisdictions may have different data-protection laws.
Where applicable law requires additional safeguards for international data transfers, Cry-Fi may implement appropriate measures.
Third-party service providers may independently process information in other jurisdictions according to their applicable terms and privacy practices.
17. Third-Party Links
Cry-Fi may contain links to:
External websites
Payment providers
Affiliate partners
Advertisers
Social platforms
Other third-party services
Cry-Fi is not responsible for the privacy practices or security of external websites or services that it does not control.
Users should review the applicable third-party privacy policies before providing personal information to those services.
18. Account Security
Users are responsible for maintaining the confidentiality of their:
Passwords
Login credentials
Account access
Devices used to access Cry-Fi
Users should take reasonable precautions to prevent unauthorized access and should notify Cry-Fi promptly if they suspect unauthorized access to their account.
Cry-Fi may take reasonable security measures, including account restrictions or additional verification, where unauthorized access or suspicious activity is suspected.
19. Relationship With Other Policies
This Privacy Policy operates together with Cry-Fi’s other applicable policies, including:
Data Retention & Deletion Policy
Cookie Policy
Security & Breach Response Policy
Terms & Conditions
Booking Terms
Refund & Cancellation Policy
Listener Agreement
Listener Vetting & Verification Policy
Safety & Reporting Policy
Content Moderation Policy
Code of Conduct
Community Guidelines
Session Mode & Safety Policy
Age Restriction (18+) Policy
Where another Cry-Fi policy provides more specific requirements concerning a particular matter, that policy may apply in addition to this Privacy Policy.
20. Changes to This Privacy Policy
Cry-Fi may update this Privacy Policy from time to time.
The updated version will be published on the Platform with a revised “Last Updated” date.
Where required by applicable law, Cry-Fi may provide additional notice regarding material changes.
21. Contact
Privacy-related matters:
hello@cry-fi.com
Support:
support@cry-fi.com
Safety or privacy-related concerns:
safety@cry-fi.com