Last Updated: July 15, 2026
These Booking Terms govern all bookings made through Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”). By booking, accepting, or participating in any session on Cry-Fi, you agree to these Booking Terms, our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, Session Mode & Safety Policy, Code of Conduct, and all other applicable Cry-Fi policies.
1. Booking Process
Cry-Fi is an online marketplace that connects Support Seekers with independent Listeners. All bookings must be made through the Cry-Fi platform. A booking is confirmed once the Support Seeker successfully selects an available time slot and completes the required payment through the approved payment methods available on the platform.
Cry-Fi acts solely as a technology platform facilitating bookings and payments. Listeners are independent service providers and are not employees, agents, or representatives of Cry-Fi.
2. Payment & Platform Fees
All booking payments are collected by Cry-Fi before the scheduled session begins. The booking amount is temporarily held by Cry-Fi until the booking is successfully completed or otherwise resolved under our applicable policies.
After successful completion of the booking, Cry-Fi will release the Listener’s earnings according to the platform revenue model. Currently, Listeners receive 80% of the booking amount, while Cry-Fi retains 20% as its platform service fee. Cry-Fi reserves the right to update its fee structure with reasonable notice.
3. Session Types
Depending on the Listener’s availability and services, bookings may include:
-
Online Sessions
-
Offline Sessions
-
One-on-One Sessions
-
Group Sessions
Each booking is valid only for the selected date, time, duration, and service type.
4. Participant Responsibilities
Support Seekers and Listeners are expected to join sessions on time, behave respectfully, and comply with all Cry-Fi policies. Users are responsible for providing accurate booking information and maintaining a stable internet connection for online sessions. Listeners are responsible for providing the booked service professionally and within the agreed time slot.
5. Session Completion
After the scheduled session ends, the booking will enter a Pending Confirmation status.
Support Seekers have up to 24 hours from the scheduled session end time to:
-
Mark the session as completed;
-
Report a booking-related issue;
-
Raise a dispute; or
-
Submit supporting evidence where reasonably available.
If no dispute or complaint is submitted within the applicable review period, Cry-Fi may treat the booking as successfully completed and process the Listener’s payout.
6. Disputes & Evidence
If a Support Seeker believes that a Listener failed to attend, failed to provide the booked service, acted unprofessionally, behaved abusively, or otherwise violated Cry-Fi policies, the issue should be reported within 24 hours.
Similarly, if a Listener experiences abusive, threatening, fraudulent, or inappropriate behavior from a Support Seeker, the Listener should end the session where appropriate, preserve available evidence, and report the matter immediately.
Cry-Fi may request screenshots, chat history, booking details, photographs, call records, or other supporting evidence to assist its review. Cry-Fi reserves the right to make the final determination after reviewing the available information.
7. No-Show Policy
If a Listener fails to attend a confirmed booking without a valid reason, the Support Seeker may be eligible for a refund in accordance with the Refund & Cancellation Policy, and the Listener may receive a warning, suspension, or permanent removal from the platform.
If a Support Seeker fails to attend a confirmed booking without a valid reason, the booking may be treated as a User No-Show, and refunds may not be provided in accordance with the Refund & Cancellation Policy.
8. Rescheduling & Cancellations
Rescheduling requests are subject to Listener availability and Cry-Fi’s Refund & Cancellation Policy. Cry-Fi cannot guarantee that all rescheduling requests will be accommodated.
Additional session time or follow-up sessions must be booked separately through the Cry-Fi platform.
9. Offline Sessions
Offline sessions are voluntary and arranged directly between the Support Seeker and the Listener. Cry-Fi does not supervise, monitor, verify, or manage offline meetings or meeting locations.
Participants are solely responsible for their personal safety, travel arrangements, belongings, and decisions. Cry-Fi strongly recommends choosing safe public locations for initial meetings.
10. Prohibited Conduct
The following activities are strictly prohibited:
-
Off-platform payments for Cry-Fi bookings
-
Circumventing Cry-Fi’s booking system
-
Fraud or payment abuse
-
Harassment, threats, or discrimination
-
Sexual conversations, sexual services, or sexually inappropriate conduct
-
Illegal activities
-
Any conduct that violates Cry-Fi policies.
Violations may result in booking cancellation, payment holds, account suspension, permanent removal, or legal cooperation where required.
11. Technical Issues
Cry-Fi is not responsible for interruptions caused by internet failures, device malfunctions, power outages, third-party communication services, or other circumstances beyond Cry-Fi’s reasonable control. Technical issues will be reviewed on a case-by-case basis where appropriate.
12. Platform Rights
Cry-Fi reserves the right to cancel bookings, suspend accounts, delay payouts, hold funds during investigations, reject fraudulent transactions, investigate disputes, preserve relevant evidence, and take any action reasonably necessary to protect users, listeners, and the integrity of the platform.
13. Contact
For general inquiries:
For support and booking assistance:
For safety concerns, abuse reports, harassment, or emergency platform-related issues: