Safety & Reporting Policy
Last Updated: September 7, 2026
This Safety & Reporting Policy (“Policy”) explains how Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”) handles safety concerns, policy violations, misconduct reports, and related incidents involving the Platform.
Cry-Fi is committed to maintaining a respectful and reasonably safe environment for emotional support conversations. However, Cry-Fi cannot guarantee that all misconduct, harmful behavior, fraud, or safety incidents will be prevented, detected, or resolved.
1. Purpose
This Policy explains how Support Seekers, Listeners, and other Platform users can report safety concerns, misconduct, abuse, fraud, and other violations and describes the types of platform-level measures Cry-Fi may take.
Cry-Fi operates as a technology marketplace connecting Support Seekers with independent Listeners. Cry-Fi does not supervise every interaction, continuously monitor sessions, or guarantee the safety or conduct of every participant.
2. Reportable Incidents
Users and Listeners may report conduct or activity that may violate Cry-Fi policies or create a safety, legal, or platform-integrity concern, including:
Harassment
Abuse
Sexual misconduct
Sexual harassment
Sexual assault
Threats
Hate speech or discriminatory abuse
Fraud
Misrepresentation
Blackmail
Extortion
Stalking
Unsafe offline behavior
Coercion or exploitation
Serious privacy violations
Unauthorized or deceptive use of the Platform
Other conduct that may violate Cry-Fi policies or create a legitimate safety concern
Reports should be submitted honestly and in good faith.
3. How to Report
Safety concerns and policy violations may be reported through the appropriate Cry-Fi contact channel.
General matters:
Support:
Safety or complaint matters:
Cry-Fi may introduce additional reporting channels or reporting tools where appropriate.
Where possible, users should report serious concerns promptly and provide enough information for Cry-Fi to identify the relevant account, booking, session, or incident.
4. Evidence & Information
To assist with a review, Cry-Fi may request or accept relevant information such as:
Screenshots
Chat or platform messages
Booking details
Dates and timestamps
Payment or transaction references
Session-related information
Photographs or documents where relevant
Other information reasonably related to the reported incident
Users should provide accurate information and should avoid submitting unnecessary sensitive personal information.
Knowingly submitting fabricated, manipulated, or materially misleading evidence is prohibited.
Users should not secretly record, capture, publish, or distribute private communications or sessions where doing so would violate applicable law, privacy rights, consent requirements, or Cry-Fi policies.
5. Immediate Safety Risks
Cry-Fi is not an emergency-response service and is not designed to provide emergency intervention.
If you are experiencing immediate physical danger, violence, sexual assault, a medical emergency, or another urgent real-world threat, contact the appropriate local emergency services, law enforcement, or qualified emergency assistance available in your location.
Do not rely on Cry-Fi as a substitute for emergency assistance.
6. Platform Review Process
When a report is received, Cry-Fi may, where appropriate:
Review submitted information and evidence
Review relevant booking and payment information
Review available account information
Review relevant platform communications
Review previous complaints or enforcement history
Review available technical or session-related records
Request additional information or clarification
Contact relevant participants where appropriate
Take appropriate platform-level action
The scope and method of a review may depend on the nature, seriousness, and available evidence relating to the report.
Cry-Fi may determine that no further platform action is appropriate where the available information does not establish a policy violation or does not provide a sufficient basis for further action.
A report or allegation alone does not establish that misconduct occurred.
7. Interim Safety Measures
While a report is being reviewed, Cry-Fi may take temporary measures where reasonably necessary to protect users, preserve platform integrity, or prevent further harm.
Depending on the circumstances, these measures may include:
Temporarily restricting or suspending an account
Restricting Platform access
Pausing or preventing bookings
Restricting communications or specific Platform features
Holding or delaying payouts where permitted
Removing or restricting content
Ending or preventing access to an affected session
Interim measures are precautionary and do not necessarily mean that an allegation has been conclusively established.
8. Serious Misconduct
Reports involving serious misconduct may receive priority review, including allegations involving:
Sexual assault
Physical violence
Criminal threats
Child safety concerns
Severe harassment or abuse
Serious fraud
Exploitation
Blackmail or extortion
Conduct presenting a significant safety risk
Depending on the circumstances, Cry-Fi may:
Restrict or suspend involved accounts
Prevent affected accounts from making or receiving bookings
Preserve relevant Platform information
Cancel affected bookings
Hold relevant payouts where permitted
Restrict session or communication access
Cooperate with lawful authorities where legally required or permitted
Cry-Fi does not conduct criminal investigations, determine criminal liability, or replace law enforcement, courts, emergency services, or other competent authorities.
9. False Reports & Fabricated Evidence
Knowingly submitting:
False allegations
Fabricated complaints
Manipulated screenshots
False documents
Deliberately misleading evidence
Materially false information intended to cause enforcement against another person
is prohibited.
Depending on the circumstances, such conduct may result in:
Account warnings or restrictions
Suspension
Permanent account termination
Loss or restriction of applicable refund or Platform privileges
Other appropriate enforcement action
Cooperation with lawful authorities where required or permitted
A report that is made in good faith but cannot be substantiated is not automatically considered a false report.
10. Confidentiality & Information Disclosure
Cry-Fi will make reasonable efforts to handle safety reports responsibly and limit access to information to appropriate purposes.
However, confidentiality cannot be guaranteed in every circumstance.
Information may be accessed, retained, or disclosed where reasonably necessary for:
Safety and policy reviews
Platform enforcement
Fraud and abuse prevention
Dispute resolution
Security purposes
Legal compliance
Court orders
Law enforcement or regulatory requests
Protection of users, Cry-Fi, or others from serious harm
Information may also be shared with relevant service providers, contractors, professional advisers, payment providers, hosting providers, communication providers, or other third parties where reasonably necessary to operate the Platform, protect users, or handle an incident, subject to applicable privacy requirements.
Handling of personal information is further governed by Cry-Fi’s Privacy Policy and Data Retention & Deletion Policy.
11. No Guaranteed Outcome
Submitting a report does not guarantee:
Account suspension
Account termination
Session cancellation
A refund
Compensation
Payment reversal
A particular enforcement action
A particular investigation outcome
Cry-Fi will assess reports based on the information reasonably available to it, the circumstances of the matter, and applicable Platform policies.
Where appropriate, Cry-Fi may also determine that no further action is necessary.
12. Participant Responsibility
Cry-Fi provides platform-level safety mechanisms and reporting processes but cannot control every interaction between participants.
Users and Listeners remain responsible for:
Their own conduct
Their decisions
Their communications
Their interactions with others
Their use of Platform features
Taking reasonable precautions for their own safety
This is particularly important for offline sessions, which Cry-Fi does not physically supervise or control.
Participants should use their own judgment when deciding whether to continue, end, or report an interaction.
13. Record Preservation
Cry-Fi may preserve relevant records where reasonably necessary for:
Serious misconduct reviews
Safety incidents
Fraud or abuse investigations
Dispute resolution
Policy enforcement
Legal claims or proceedings
Security incidents
Lawful requests from authorities
Retention will be handled in accordance with Cry-Fi’s Privacy Policy and Data Retention & Deletion Policy, subject to applicable law.
Preservation of information does not necessarily mean that the information will be retained indefinitely.
14. Retaliation Prohibited
Retaliation against a person for making a good-faith safety or misconduct report is prohibited.
Retaliation may include:
Threats
Harassment
Intimidation
Blackmail
Repeated unwanted contact
Attempts to punish, threaten, or silence a reporting person
Attempts to interfere with a legitimate Platform review
Violations may result in immediate platform-level enforcement, including restrictions or suspension.
15. Cooperation With Authorities
Where required or legally permitted, Cry-Fi may cooperate with:
Law enforcement
Courts
Government authorities
Regulatory bodies
Other competent authorities
Cry-Fi may provide relevant information or preserve records in accordance with applicable law.
Cry-Fi does not control how an external authority conducts its own investigation or proceedings.
16. Policy Enforcement
Violations of this Policy or other Cry-Fi policies may result in platform-level action, including:
Warnings
Session termination
Content removal or restriction
Booking cancellation
Temporary suspension
Platform access restrictions
Payment or payout holds where permitted
Permanent account termination
Other appropriate restrictions
The action taken may depend on the seriousness, frequency, evidence, risk, and circumstances of the violation.
Cry-Fi may take immediate protective action where reasonably necessary to address an apparent safety risk, subject to applicable law.
17. Relationship With Other Policies
This Policy should be read together with Cry-Fi’s other applicable policies, including:
Terms & Conditions
Privacy Policy
Data Retention & Deletion Policy
Code of Conduct
Community Guidelines
Content Moderation Policy
Booking Terms
Refund & Cancellation Policy
Session Mode & Safety Policy
Session Scope & Limitations Policy
Listener Agreement
Listener Vetting & Verification Policy
Not-a-Therapy & No Medical Advice Disclaimer
Security & Breach Response Policy
If provisions overlap, the applicable policy should be interpreted consistently with the others to the extent reasonably possible, subject to applicable law.
18. Policy Changes
Cry-Fi may update this Policy from time to time to reflect changes in the Platform, applicable law, safety practices, reporting procedures, or operational requirements.
Updated versions become effective upon publication unless otherwise stated.
19. Contact
General matters:
Support:
Safety or complaint matters: