Last Updated: June 24, 2026
This Data Retention & Deletion Policy (“Policy”) explains how Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”) retains, manages, and deletes user and listener data.
By using Cry-Fi, you agree to this Policy.
This Policy works alongside the Privacy Policy.
1. Purpose
Cry-Fi retains data only as necessary for:
Operating the platform
Processing bookings
Managing payouts
Resolving disputes
Investigating misconduct
Preventing fraud
Enforcing policies
Complying with legal obligations
Cry-Fi does not retain data indefinitely without purpose.
2. Types of Data Retained
Cry-Fi may retain:
a. Account Data
Including:
Name
Email
Phone number
Profile information
Account history
b. Listener Verification Data
Including:
Identity documents
Verification records
Vetting notes
Onboarding records
c. Session Data
Including:
Booking history
Session timing
Session type
Duration
Payment history
Refund history
Cry-Fi does not guarantee recording of live sessions.
d. Communications & Reports
Including:
Support tickets
Safety reports
Complaint records
Submitted screenshots
Evidence files
Investigation notes
e. Technical Data
Including:
IP addresses
Device information
Log files
Cookie-related data
Security logs
3. Standard Retention Periods
Cry-Fi may retain data for reasonable operational and legal periods, including:
Active account data while account remains active
Financial records as required by applicable law
Safety reports for as long as reasonably necessary
Fraud-related records for risk prevention
Serious misconduct evidence for extended periods where legally necessary
Retention periods may vary based on legal obligations and platform safety needs.
4. Extended Retention for Serious Cases
Cry-Fi may retain data longer where necessary for:
Sexual misconduct allegations
Physical harm allegations
Fraud investigations
Chargeback disputes
Legal requests
Law enforcement cooperation
Repeat offender tracking
Cry-Fi retains discretion over such retention.
5. Account Deletion Requests
Users and listeners may request deletion of eligible personal data.
Cry-Fi may process deletion requests subject to:
Legal obligations
Active disputes
Fraud prevention needs
Safety investigations
Financial compliance requirements
Not all data may be deleted immediately.
6. What May Not Be Deleted Immediately
Cry-Fi may retain certain records even after account closure, including:
Financial records
Fraud-related records
Serious misconduct reports
Safety investigation records
Legal compliance records
Evidence related to policy violations
This helps protect platform integrity and legal compliance.
7. Inactive Accounts
Cry-Fi may remove or archive inactive accounts after extended inactivity at its discretion.
Archived data may still be retained where necessary.
8. Data Deletion Limitations
Deletion requests do not guarantee complete removal where:
Backup systems exist
Legal obligations require retention
Security investigations are ongoing
Fraud prevention requires preservation
Cry-Fi will act reasonably based on technical and legal limitations.
9. Third-Party Data Handling
Cry-Fi may use third-party services for:
Payments
Hosting
Analytics
Security
Communication tools
Data retained by third-party providers may remain subject to their own retention policies.
Cry-Fi is not responsible for third-party deletion timelines.
10. Security of Retained Data
Cry-Fi uses reasonable safeguards to protect retained data.
However:
No storage system is completely secure
No platform can guarantee absolute protection
Users acknowledge these limitations.
11. Legal Requests
Cry-Fi may preserve or disclose data where required for:
Court orders
Government requests
Law enforcement inquiries
Legal claims
Fraud investigations
Cry-Fi may comply where legally required.
12. Policy Changes
Cry-Fi may update this Policy at any time.
Continued use of the platform constitutes acceptance of updates.
13. Contact
For general inquiries:
For support:
For safety or data-related concerns: