Age Restriction (18+) Policy

Last Updated: September 05, 2026

This Age Restriction (18+) Policy (“Policy”) governs age eligibility for all users and listeners on Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”).

By accessing or using Cry-Fi, you agree to comply with this Policy.

Cry-Fi is strictly intended for adults only.


1. Minimum Age Requirement

All users and listeners must be at least eighteen (18) years of age to:

  • Register an account

  • Book sessions

  • Conduct sessions

  • Participate in individual sessions

  • Join video sessions

  • Use Cry-Fi services or features

Use of Cry-Fi by individuals under eighteen (18) is strictly prohibited.


2. No Services for Minors

Cry-Fi does not knowingly provide services to individuals under eighteen (18).

Cry-Fi is not designed for:

  • Child emotional support

  • Minor counseling

  • Parent-supervised minor participation

  • Minor participation in video sessions

All Cry-Fi services and sessions are intended exclusively for adults.


3. Age Verification

Cry-Fi may request age or identity verification where reasonably necessary, including:

  • Government-issued identification

  • Date of birth verification

  • Identity verification during Listener onboarding

  • Additional verification where age or identity is in question

Failure to provide requested verification may result in account restriction, suspension, or removal.


4. Misrepresentation of Age

Users and listeners must not:

  • Provide false age information

  • Use another person’s identity

  • Allow another person to use their account

  • Circumvent Cry-Fi’s age restrictions

  • Permit a minor to access or participate in a Cry-Fi session

Age misrepresentation or circumvention may result in:

  • Immediate suspension

  • Permanent account termination

  • Cancellation or restriction of bookings

  • Loss of access to Platform services

Cry-Fi may preserve relevant records where reasonably necessary for safety, fraud prevention, legal compliance, or enforcement.


5. Discovery of Minor Accounts or Participation

If Cry-Fi becomes aware or reasonably suspects that an account belongs to a minor, or that a minor has participated in a Cry-Fi session, Cry-Fi may:

  • Suspend the account immediately

  • Restrict access to Platform features

  • Terminate the account

  • Cancel or restrict active bookings

  • Delete or retain data as required or permitted by applicable law

  • Preserve relevant records where safety, security, or legal concerns exist

Cry-Fi may take additional measures reasonably necessary to protect users and maintain Platform safety.


6. Video Session Age Requirement

Cry-Fi video sessions are intended only for authorized adult participants associated with the applicable booking.

Users must not:

  • Share session access with minors

  • Allow minors to join a video session

  • Transfer session access to another person

  • Invite unauthorized individuals into a session

Cry-Fi may restrict or terminate access where unauthorized or underage participation is detected or reported.


7. Child Safety Concerns

Cry-Fi treats child safety concerns seriously.

If Cry-Fi detects or receives reports involving:

  • Minor exploitation

  • Grooming

  • Sexual misconduct involving minors

  • Child abuse content

  • Attempts to involve minors in Cry-Fi services

  • Unsafe or unauthorized minor participation

Cry-Fi may:

  • Suspend or terminate accounts

  • Restrict session access

  • Preserve relevant records

  • Review reported activity

  • Cooperate with lawful authorities where legally required

Cry-Fi does not permit child-related exploitation or the use of its Platform to facilitate harm to minors.


8. Listener Responsibility

Listeners must promptly stop engagement and report to Cry-Fi if they reasonably believe:

  • A user is under eighteen (18)

  • Age information appears false

  • A minor is attempting to join a session

  • A minor has gained access to a video session

  • A child-safety risk is present

Reports should be sent to:

safety@cry-fi.com


9. No Liability for False Age Information

Cry-Fi relies in part on information provided by users and listeners.

Cry-Fi cannot guarantee that every user’s stated age or identity is accurate.

To the extent permitted by applicable law, Cry-Fi is not responsible for consequences arising solely from false age declarations, fraudulent identity use, or undisclosed minor participation that could not reasonably have been detected or prevented by Cry-Fi.

This does not limit any responsibility that Cry-Fi may have under applicable law.


10. Enforcement

Violation of this Policy may result in:

  • Account suspension

  • Permanent account termination

  • Booking cancellation

  • Payment holds where permitted by applicable policies or law

  • Access restrictions

  • Removal from active sessions

  • Preservation of relevant records

  • Legal or regulatory cooperation where required

Cry-Fi may take proportionate enforcement action based on the circumstances of each case.


11. Policy Changes

Cry-Fi may update this Policy from time to time.

The updated version will be published on the Platform with a revised “Last Updated” date.

Continued use of Cry-Fi after an updated Policy becomes effective constitutes acceptance of the updated Policy to the extent permitted by applicable law.


12. Contact

General matters:

hello@cry-fi.com

Support:

support@cry-fi.com

Safety or complaint matters:

safety@cry-fi.com

Sign In

Register

Reset Password

Please enter your username or email address, you will receive a link to create a new password via email.