Jurisdiction & Governing Law Policy
Last Updated: September 7, 2026
This Jurisdiction & Governing Law Policy (“Policy”) describes the governing legal framework applicable to the use of Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”), including its services, bookings, sessions, policies, and Platform interactions.
This Policy should be read together with Cry-Fi’s Terms & Conditions and other applicable policies.
1. Governing Law
To the extent permitted by applicable law, the relationship between you and Cry-Fi, and any dispute arising from or relating to the Platform, shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
Nothing in this Policy is intended to exclude or restrict mandatory legal rights or protections that cannot lawfully be waived or excluded.
2. Jurisdiction
Subject to applicable law, disputes arising directly between you and Cry-Fi shall be subject to the jurisdiction of the competent courts located in:
Bangalore, Karnataka, India
This jurisdiction provision applies to the extent permitted by applicable law and does not prevent a user from exercising a mandatory right to bring a claim before another court, forum, authority, or tribunal where such right cannot legally be restricted.
3. International Users
Cry-Fi may be accessible to users and Listeners internationally.
Users accessing Cry-Fi from outside India acknowledge that:
Cry-Fi is operated from India.
The Platform’s contractual framework is primarily based on Indian law.
Their use of Cry-Fi may also be subject to mandatory laws applicable in their country or jurisdiction.
They are responsible for complying with laws applicable to their own conduct and location.
Certain Cry-Fi features or services may not be available in every jurisdiction.
Cry-Fi does not represent that every Platform feature, service, or policy complies with every law in every country.
4. Platform Nature
Cry-Fi operates as a technology marketplace connecting Support Seekers with independent Listeners.
Cry-Fi does not:
Act as a therapist
Act as a healthcare provider
Provide medical treatment
Employ Listeners solely by virtue of their participation on the Platform
Guarantee professional qualifications beyond any verification or vetting processes Cry-Fi actually performs
Supervise physical or offline meetings
Control participants’ conduct outside the Platform
The independent nature of Listeners and Cry-Fi’s role as a technology marketplace are relevant to the relationship between Cry-Fi, Support Seekers, and Listeners.
5. Online & Video Sessions
Cry-Fi may provide online and Video Session functionality through the Platform and integrated third-party technology.
Video Sessions may involve third-party technology providers and infrastructure.
Participants are responsible for complying with applicable laws relating to:
Privacy
Recording
Consent
Copyright
Communications
Personal information
Conduct during sessions
Cry-Fi does not guarantee that the laws of every jurisdiction permit every possible use of Video Session functionality.
Cry-Fi does not represent that live Video Sessions are automatically recorded or continuously monitored by Cry-Fi.
6. Dispute Resolution Preference
Before initiating formal legal proceedings against Cry-Fi, users and Listeners are encouraged to first attempt to resolve the matter through Cry-Fi’s internal grievance process.
Concerns may be submitted through the applicable Cry-Fi support or reporting channels.
Cry-Fi may review the matter under its Grievance Redressal Policy.
Internal review does not prevent a person from exercising rights or remedies that cannot legally be waived.
Cry-Fi does not guarantee that every dispute will be resolved through internal review.
7. Individual Claims
To the fullest extent permitted by applicable law, claims against Cry-Fi should be brought individually unless applicable law permits or requires otherwise.
Nothing in this section is intended to restrict any right or remedy that cannot legally be waived or restricted.
8. Cross-Border Legal Compliance
Cry-Fi may cooperate with:
Courts
Law-enforcement agencies
Regulatory authorities
Government authorities
Other legally authorized bodies
in India or other jurisdictions where Cry-Fi is legally required or permitted to do so.
Cry-Fi may preserve, disclose, or provide relevant information in accordance with applicable law and its Privacy Policy.
9. Severability
If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted, modified, or limited to the extent necessary where legally permitted.
The remaining provisions shall continue to apply to the fullest extent permitted by law.
10. Policy Integration
This Policy forms part of Cry-Fi’s broader legal framework and should be read together with:
Terms & Conditions
Privacy Policy
Refund & Cancellation Policy
Booking Terms
Code of Conduct
Community Guidelines
Content Moderation Policy
Session Mode & Safety Policy
Safety & Reporting Policy
Listener Agreement
Not-a-Therapy & No Medical Advice Policy
Other applicable Cry-Fi policies
Where multiple policies address the same subject, they should be interpreted together to the extent reasonably possible.
If an inconsistency cannot reasonably be reconciled, the applicable provision of the Terms & Conditions will generally govern, subject always to mandatory applicable law.
11. No Waiver of Mandatory Rights
Nothing in this Policy is intended to:
Remove mandatory consumer rights
Exclude legally required protections
Prevent lawful regulatory complaints
Prevent lawful reporting to authorities
Restrict rights or remedies that cannot legally be waived
Where applicable law provides a user with rights or protections that conflict with this Policy, the mandatory legal requirements will apply.
12. Changes to This Policy
Cry-Fi may update this Policy from time to time.
The updated version will be published on the Platform with a revised “Last Updated” date.
Where required by applicable law, Cry-Fi may provide additional notice regarding material changes.
13. Contact
General matters:
hello@cry-fi.com
Support:
support@cry-fi.com
Safety or legal concerns:
safety@cry-fi.com