Code of Conduct (Users & Listeners)

Last Updated: September 05, 2026

This Code of Conduct (“Code”) establishes the behavioral standards expected from all users and listeners on Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”).

By accessing or using Cry-Fi, you agree to comply with this Code and all other applicable Cry-Fi policies.

Failure to comply may result in warnings, session termination, suspension, payment restrictions, or permanent removal from the Platform.

1. Purpose

Cry-Fi exists to provide a respectful and safe environment for emotional-support conversations.

All participants must engage with:

Respect
Integrity
Personal accountability
Appropriate boundaries
Consideration for the other participant

Cry-Fi maintains zero tolerance for abusive, exploitative, fraudulent, or sexually inappropriate behavior.

This Code applies to interactions conducted through Cry-Fi, including applicable online, video, and offline sessions.

2. Respectful Conduct

All users and listeners must:

Communicate respectfully
Respect personal boundaries
Maintain appropriate behavior
Avoid abusive or intentionally offensive language
Engage honestly and in good faith
Respect the other participant’s right to end a session

Disagreements do not justify harassment, threats, intimidation, or abusive conduct.

3. Zero-Tolerance Sexual Misconduct Policy

The following are strictly prohibited:

Sexual conversations
Sexual requests
Sexual jokes or comments intended to sexualize an interaction
Explicit content
Sexual advances
Sexual harassment
Flirting with sexual intent
Coercion
Grooming
Suggestive or exploitative communication
Sexual services or offers

This prohibition applies to:

Platform communications
Video sessions
Audio sessions
Online sessions
Offline sessions
Any other Cry-Fi-supported interaction

Any violation may result in immediate session termination, suspension, or permanent account removal.

Serious cases may be reported to or cooperated with lawful authorities where required or appropriate.

4. Harassment & Abuse

Users and listeners must not engage in:

Bullying
Threats
Verbal abuse
Emotional abuse
Intimidation
Humiliation
Coercion
Stalking
Repeated unwanted contact
Deliberate disruption of sessions
Attempts to pressure another participant into continuing an interaction

Cry-Fi treats harassment and abusive behavior seriously.

5. Hate Speech & Discrimination

The following are prohibited:

Racism
Religious discrimination
Gender-based discrimination
Identity-based attacks
Hate speech
Discriminatory harassment
Threats or abuse based on protected or personal characteristics

Cry-Fi aims to maintain an inclusive environment for eligible adult users and listeners.

A Listener’s stated Gender Preference for a particular service is a service-level compatibility preference and does not permit harassment, abuse, insults, threats, or degrading treatment of a participant.

6. Gender Preference & Session Comfort

Listeners may specify a Gender Preference for individual services. The applicable preference is displayed with the service information to help Support Seekers determine whether the service is suitable for them before booking.

Support Seekers are expected to review the service information, including any stated Gender Preference, before making a booking.

Cry-Fi bookings are processed through the Platform and Listeners do not manually accept or reject individual bookings based on gender.

If a Support Seeker books a service despite the stated Gender Preference and the Listener discovers the mismatch after the session has connected, the Listener may:

Politely end the session if the Listener is not comfortable continuing; or
Continue the session if the Listener is comfortable doing so.

The Listener must not use a gender mismatch as a reason to harass, threaten, humiliate, or abuse the Support Seeker.

A gender mismatch by itself does not create an automatic refund, compensation, payment reversal, or other special financial consequence.

Any separate misconduct, harassment, abuse, fraud, or other policy violation may be reviewed independently under the applicable Cry-Fi policies.

7. Fraud & Misrepresentation

Participants must not:

Use fake identities
Provide materially false information
Impersonate another person
Allow another person to use their account
Manipulate disputes
Submit fabricated evidence
Abuse refund systems
Commit payment fraud
Circumvent Cry-Fi’s booking or payment system
Attempt to obtain services through deceptive means

Fraud or material misrepresentation may result in immediate account action and other appropriate measures.

8. Listener Conduct Requirements

Listeners must:

Maintain appropriate boundaries
Respect user privacy and boundaries
Avoid dependency-building for financial gain
Avoid manipulative behavior
Avoid false expertise claims
Avoid claiming to provide medical, psychiatric, or professional therapy services unless separately authorized and accurately represented
Avoid exploiting vulnerable users
Provide the service represented in the listing
Follow the terms of the applicable booking
End or report interactions that create a safety concern

Listeners must not use Cry-Fi sessions to intentionally manipulate users into continuing paid interactions.

9. User Conduct Requirements

Users must not:

Abuse or threaten listeners
Pressure listeners for personal relationships
Request prohibited sexual interactions
Attempt to manipulate listeners
Stalk or repeatedly contact listeners outside permitted Platform systems
Circumvent Cry-Fi’s payment or booking system
Share unauthorized access to sessions
Intentionally disrupt a booked session

Users must respect listener boundaries and the terms of the selected booking.

10. Video Session Conduct

For Cry-Fi Video Sessions, participants must follow additional requirements.

Participants must:

Join using the meeting access provided through the applicable booking
Ensure that only authorized participants are present
Keep meeting access confidential
Follow the scheduled session duration
Use appropriate camera and microphone behavior
Respect the other participant’s privacy
Follow all applicable Cry-Fi policies

Participants must not:

Share meeting links or access credentials with unauthorized persons
Allow minors or unauthorized individuals to participate
Attempt to bypass participant restrictions
Attempt to bypass the scheduled session expiration
Intentionally interfere with the video or audio experience
Use the video session to harass, threaten, intimidate, or exploit another participant
Use the session to circumvent Cry-Fi’s payment or booking system

Participants should not assume that a video session is an appropriate place to exchange personal contact information or move a booked service off-platform.

11. Recording, Screenshots & Distribution

Participants must respect applicable privacy laws and the reasonable privacy expectations of other participants.

Users and listeners must not secretly record, capture, reproduce, publish, distribute, or misuse video-session content, screenshots, audio, or other session material in violation of applicable law or Cry-Fi policies.

Where recording or capture is permitted by applicable law or separately authorized, participants remain responsible for complying with applicable privacy, consent, and intellectual-property requirements.

Cry-Fi may use available technical or account information for safety, security, fraud prevention, dispute resolution, and policy enforcement in accordance with its Privacy Policy and other applicable policies.

12. Session Termination Rights

Either participant may end a session if:

Abuse occurs
Sexual misconduct occurs
A safety concern arises
Fraudulent behavior is suspected
A participant violates this Code
The participant feels unable or unwilling to continue

A Listener may also end a session if a stated service-level Gender Preference does not match the participant and the Listener is not comfortable continuing.

For video sessions, a participant may leave the meeting where appropriate.

Cry-Fi may terminate or restrict a session where reasonably necessary for safety, security, policy enforcement, technical integrity, or other legitimate Platform purposes.

Ending a session does not automatically create a right to a refund.

Refunds and other booking outcomes are handled under the applicable Cry-Fi policies.

13. Offline Conduct

For offline sessions:

Participants remain fully responsible for their actions
Physical harassment, assault, coercion, or abuse is strictly prohibited
Participants should respect personal boundaries
Serious allegations may result in immediate account restrictions pending review

Cry-Fi does not physically supervise offline conduct and cannot guarantee the safety of an offline meeting.

Participants should use reasonable safety precautions and appropriate meeting locations.

14. Personal Information & Off-Platform Contact

Participants must respect each other’s privacy.

For Cry-Fi Video Sessions, users generally do not need to exchange personal phone numbers, email addresses, or other personal contact information solely to participate in the booked session.

Participants must not pressure another participant to disclose personal information.

Attempting to move a booked service off-platform for the purpose of avoiding Cry-Fi fees, payment processes, safety controls, or Platform policies may constitute a violation.

15. Reporting Violations

Violations may be reported through:

support@cry-fi.com

safety@cry-fi.com

Where reasonably available and appropriate, Cry-Fi may review information relevant to a report, including:

Screenshots
Platform messages
Booking information
Payment information
Account information
Technical information
Other supporting materials provided by the reporting party

The availability of technical or session records depends on the Platform’s systems and applicable privacy requirements.

Users should provide accurate and relevant information when submitting a report.

16. Enforcement

Depending on the nature and severity of a violation, Cry-Fi may take actions including:

Warning
Session termination
Booking cancellation
Temporary suspension
Permanent account removal
Restriction of Platform features
Payment restriction or hold where permitted
Removal from an active session
Preservation of relevant records
Legal or regulatory cooperation where required

Cry-Fi may consider the circumstances, available evidence, severity, previous violations, and applicable policies when determining enforcement action.

17. False Allegations & Fabricated Evidence

Users must not knowingly submit false reports, fabricate evidence, impersonate another person, or intentionally manipulate an investigation.

Knowingly false reports or fabricated evidence may result in:

Warning
Suspension
Permanent account removal
Restriction of refund or dispute privileges
Other appropriate enforcement action

This section does not prohibit good-faith reports made when a user reasonably believes a violation has occurred.

18. Acknowledgment

By using Cry-Fi, you acknowledge that:

You have read this Code
You understand these behavioral standards
You agree to follow them
You understand that violations may result in enforcement action

Compliance with this Code is a condition of using Cry-Fi.

19. Contact

General matters:

hello@cry-fi.com

Support:

support@cry-fi.com

Safety or complaint matters:

safety@cry-fi.com