Community Guidelines

Last Updated: September 7, 2026

Welcome to Cry-Fi.

Cry-Fi is a platform for emotional support, human connection, and respectful conversation. These Community Guidelines help create a safer, healthier, and more respectful environment for everyone.

By using Cry-Fi, you agree to follow these Guidelines.

These Guidelines work alongside all applicable Cry-Fi policies, including the Terms & Conditions, Code of Conduct, Session Mode & Safety Policy, Safety & Reporting Policy, and other applicable Platform policies.

1. Be Respectful

Treat everyone with:

• Kindness

• Respect

• Patience

• Basic human decency

Disagreements are allowed. Abuse is not.

Participants should communicate in good faith and respect the right of others to end an interaction.

2. Respect Boundaries

Every person has emotional and personal boundaries.

Do not:

• Pressure others

• Force conversations

• Push uncomfortable topics

• Demand personal details

• Pressure someone to disclose private information

• Ignore clearly stated boundaries

• Pressure someone to continue a session

A clearly communicated “No” must be respected.

3. No Sexual Content or Conduct

Cry-Fi is strictly a non-sexual platform.

Do not:

• Initiate sexual conversations

• Send explicit messages or content

• Make sexual requests

• Make sexual advances

• Flirt with sexual intent

• Pressure another person for sexual interaction

• Offer or request sexual services

This applies to Platform communications, online sessions, video sessions, and offline sessions.

Violations may result in immediate session termination, suspension, or permanent account removal.

4. No Harassment or Abuse

Harassment and abuse are not permitted.

This includes:

• Bullying

• Threats

• Intimidation

• Humiliation

• Repeated unwanted contact

• Manipulation

• Emotional abuse

• Coercion

• Stalking

• Deliberate disruption of sessions

Everyone using Cry-Fi is expected to respect the safety and boundaries of others.

5. No Hate or Harassment Based on Personal Characteristics

Cry-Fi does not permit attacks, threats, harassment, or abusive conduct directed at others based on characteristics such as:

• Race

• Religion

• Gender

• Nationality

• Disability

• Personal identity

• Other protected or personal characteristics

Cry-Fi aims to maintain a respectful environment for eligible Users and Listeners.

A Listener’s service-level Gender Preference, where provided, is a compatibility preference disclosed as part of the service information. It does not permit harassment, humiliation, threats, insults, abuse, or other prohibited conduct toward people who do not match that preference.

6. Gender Preference & Session Compatibility

Some Listener services may include a Gender Preference specifying the gender(s) the Listener is comfortable accepting for that particular service.

The Gender Preference:

• Is a service-level compatibility preference.

• Is displayed as part of the service information.

• Is clearly displayed on the service card and service detail page, at or above the listed price.

• Should be reviewed by Support Seekers before booking.

Bookings are processed through the Platform based on the service selected. Listeners do not manually accept or reject individual bookings based on gender after a booking is placed.

If a Support Seeker who does not match the displayed Gender Preference connects to a session, the Listener may:

• Politely end the session immediately if they are not comfortable; or

• Continue the session if they are comfortable doing so.

A gender mismatch by itself does not automatically create a right to a refund, compensation, payment reversal, or other special financial consequence.

This section does not limit Cry-Fi’s rules against harassment, abuse, threats, discrimination, sexual misconduct, or other prohibited conduct.

7. Stay Honest

Do not:

• Pretend to be someone else

• Use fake identities

• Impersonate another person

• Submit knowingly false complaints

• Fabricate evidence

• Scam or defraud others

• Manipulate disputes or investigations

• Circumvent Cry-Fi’s payment or booking systems

• Provide materially false or misleading information to Cry-Fi

Trust is an essential part of the Cry-Fi marketplace.

8. Respect the Purpose of Cry-Fi

Cry-Fi is intended for:

• Emotional support

• Listening

• Human conversation

• Respectful connection

Cry-Fi is not intended for:

• Sexual interaction

• Illegal activity

• Therapy or medical treatment

• Unlicensed professional services represented as licensed care

• Harmful manipulation

• Fraudulent or exploitative activity

Users should review Cry-Fi’s Not-a-Therapy & No Medical Advice Disclaimer for additional limitations.

9. Video Session Guidelines

For Cry-Fi Video Sessions:

• Use only the meeting access provided through the applicable booking.

• Do not share meeting links or access credentials with unauthorized persons.

• Do not allow minors or unauthorized individuals to participate.

• Do not attempt to bypass participant restrictions.

• Do not attempt to bypass the scheduled session expiration.

• Respect the other participant’s privacy.

• Use appropriate camera and microphone behavior.

• Do not intentionally disrupt the audio or video experience.

• Follow the scheduled session duration.

The meeting is associated with the applicable booking and may automatically expire at the scheduled end time.

Participants should not rely on video sessions to exchange personal contact information or move booked services off-platform.

10. Recording, Screenshots & Sharing

Participants must respect the privacy of others during Cry-Fi sessions.

Do not secretly record, capture, publish, distribute, or misuse video, audio, screenshots, messages, or other session material in violation of applicable law or Cry-Fi policies.

Where recording or capture is permitted by applicable law or separately authorized, the person making the recording or capture remains responsible for complying with applicable privacy, consent, and intellectual-property requirements.

Users should not assume that other participants have consented to being recorded or having session content shared.

11. Stay Safe Offline

If meeting offline:

• Meet in an appropriate public place where practical.

• Inform someone you trust about the meeting.

• Avoid sharing unnecessary personal information.

• Leave if you feel unsafe.

• Trust your judgment and seek appropriate assistance when necessary.

Cry-Fi does not physically supervise offline meetings.

Participants are responsible for their own decisions, safety, transportation, belongings, and conduct during offline interactions.

12. Personal Information & Privacy

Participants should respect each other’s privacy.

Do not:

• Demand another participant’s private information.

• Publish another person’s personal information.

• Share another person’s contact details without appropriate permission.

• Pressure someone to move communication outside Cry-Fi.

• Use information obtained through Cry-Fi to harass, threaten, stalk, or otherwise harm another person.

For Cry-Fi Video Sessions, participants generally do not need to exchange personal phone numbers, email addresses, or other personal contact information solely to participate in the booked session.

13. Report Problems

If something feels unsafe, inappropriate, or violates these Guidelines, report it.

General matters: hello@cry-fi.com
Support: support@cry-fi.com
Safety or complaint matters: safety@cry-fi.com

Reports may include:

• Harassment

• Abuse

• Sexual misconduct

• Fraud

• Threats

• Unauthorized access

• Unsafe behavior

• Policy violations

• Video-session misconduct

When possible, provide relevant information or evidence that may help Cry-Fi review the matter.

Cry-Fi takes safety and policy reports seriously and may review available Platform records and information relevant to the report.

14. Consequences

Breaking these Guidelines may result in:

• Warnings

• Session termination

• Booking cancellation

• Feature restrictions

• Account suspension

• Permanent account removal

• Payment restrictions or holds where applicable

Serious violations may result in immediate action.

Cry-Fi may preserve relevant information and cooperate with lawful authorities where required or legally permitted.

15. Good-Faith Reporting

Users are encouraged to report genuine concerns.

Knowingly submitting false reports, fabricating evidence, or intentionally manipulating investigations may itself constitute a policy violation.

Good-faith reports will not be treated as misconduct merely because Cry-Fi ultimately determines that a violation did not occur.

16. Final Note

Cry-Fi exists because being heard matters.

Protect that space.

Respect it.

And respect the people in it.