Not-a-Therapy & No Medical Advice Disclaimer
Last Updated: September 7, 2026
This Not-a-Therapy & No Medical Advice Disclaimer (“Disclaimer”) explains the nature and limitations of services made available through Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”).
1. Platform Purpose
Cry-Fi is a technology platform that connects Support Seekers with independent Listeners for general emotional-support conversations.
Cry-Fi is intended to facilitate:
Informal emotional support
General conversation
Human connection
Non-professional listening
A space for users to express thoughts and feelings
Cry-Fi is not designed or represented as a healthcare provider, therapy service, medical service, or emergency-response service.
2. Not Therapy or Mental-Health Treatment
Cry-Fi does not provide or represent its services as:
Therapy
Professional counseling
Psychiatry
Psychological treatment
Clinical mental-health services
Mental-health diagnosis
Clinical assessment
Crisis intervention
Emergency mental-health care
A session conducted through Cry-Fi must not be interpreted as professional mental-health treatment or as a substitute for care from an appropriately qualified professional.
3. No Medical Advice or Healthcare Services
Cry-Fi does not provide medical advice or professional healthcare services through the Platform.
Users should not rely on Cry-Fi conversations for:
Medical diagnosis
Treatment decisions
Medication decisions
Prescription guidance
Clinical recommendations
Medical or psychiatric treatment
Assessment of medical or psychiatric conditions
Where professional medical or mental-health assistance is appropriate, users should consult an appropriately qualified and licensed professional or healthcare provider.
4. No Professional Relationship
Use of Cry-Fi does not by itself create:
A therapist-client relationship
A doctor-patient relationship
A counselor-client relationship
A healthcare-provider relationship
Any other regulated professional relationship
Listeners operate as independent service providers and are not employees, agents, or healthcare providers of Cry-Fi.
A Listener may have professional qualifications independently of Cry-Fi. However, unless a service is expressly represented by Cry-Fi as a professional service that it is legally permitted to provide, participation in a Cry-Fi session does not make that session therapy, medical care, or another regulated professional service.
Listeners must accurately represent their qualifications and must comply with Cry-Fi policies and applicable law.
5. No Emergency or Crisis Service
Cry-Fi is not an emergency or crisis-response service.
Cry-Fi should not be relied upon for:
Immediate danger
Medical emergencies
Suicide or self-harm emergencies
Threats of imminent violence
Psychiatric emergencies
Serious physical harm
Any situation requiring immediate professional or emergency intervention
If you or another person is in immediate danger, contact the appropriate emergency services or qualified emergency/crisis professionals available in your location.
Cry-Fi cannot guarantee immediate assistance, emergency intervention, emergency response, or a particular safety outcome.
6. Listener Limitations
Listeners must operate within the scope permitted by Cry-Fi and must not falsely represent themselves or their services.
Listeners must not, through Cry-Fi:
Falsely claim professional qualifications or credentials
Misrepresent themselves as healthcare professionals
Provide unauthorized diagnosis
Provide medical treatment
Provide medical advice
Prescribe or direct users to take medication
Represent emotional support as professional healthcare
Encourage harmful actions
Make misleading claims about the likely outcome of a session
Violations may result in session termination, restrictions, suspension, or permanent removal in accordance with applicable Cry-Fi policies.
7. User Responsibility
Users are responsible for:
Their own decisions and actions
How they interpret conversations
Determining when professional assistance may be appropriate
Seeking qualified professional assistance when necessary
Providing accurate information when seeking help through the Platform
Cry-Fi conversations are not a substitute for professional evaluation, diagnosis, treatment, or emergency assistance.
8. No Guaranteed Outcomes
Cry-Fi does not guarantee:
Emotional improvement
Relief from distress
Resolution of personal problems
Improved mental health
Particular personal or emotional outcomes
The effectiveness of any statement, suggestion, or perspective offered by a Listener
Experiences and outcomes may vary between individuals.
9. Emotional Dependency and Boundaries
Cry-Fi is intended to facilitate individual emotional-support conversations and is not intended to replace:
Real-world relationships
Professional healthcare
Therapy
Long-term mental-health care
Personal support networks
Appropriate emergency or crisis services
Users should maintain appropriate boundaries with Listeners.
Listeners must not intentionally encourage unhealthy emotional dependency, manipulation, coercion, exploitation, or inappropriate reliance for financial or personal gain.
Cry-Fi may take appropriate platform-level action where available information indicates manipulation, exploitation, unhealthy dependency, or another safety or policy concern.
10. Self-Harm, Suicide & Harm to Others
Cry-Fi does not provide crisis intervention or emergency medical services.
Users and Listeners should not rely on Cry-Fi as their sole source of assistance where there is an immediate risk of:
Self-harm
Suicide
Violence
Serious physical harm
Medical emergency
Where Cry-Fi becomes aware of a serious safety concern through information available to the Platform, Cry-Fi may take reasonable platform-level action consistent with its Safety & Reporting Policy, applicable law, and available information.
Depending on the circumstances, such action may include restricting an account or session, preserving relevant information, reviewing available reports or platform records, or taking other measures permitted by Cry-Fi policies and applicable law.
Such action does not guarantee emergency intervention, rescue, or a particular safety outcome.
11. Video & Audio Sessions
Cry-Fi may provide integrated Video and/or Audio Session functionality through Cry-Fi or third-party communication technology.
These features are communication tools intended to facilitate a booked session between authorized participants.
The availability of video, audio, meeting access controls, session timers, or automatic session expiry does not change the nature of Cry-Fi services.
A Video or Audio Session remains an emotional-support conversation and does not constitute:
Therapy
Medical care
Professional counseling
Psychological treatment
Crisis intervention
Emergency assistance
Cry-Fi does not represent that ordinary live Video or Audio Sessions are automatically recorded, permanently stored, or continuously monitored by Cry-Fi. Third-party communication providers may have their own data practices and terms.
12. Session Duration & Automatic Expiry
Where Cry-Fi provides a timed Video or Audio Session, the session is intended to operate only during the scheduled booking period.
The Platform or its communication provider may:
Display a session timer
Restrict access before the permitted start time
Automatically end or expire a session at the scheduled end time
Remove participants when the session expires
Prevent continued access after the scheduled session period
Participants must not attempt to bypass technical access controls or session restrictions.
Any additional session time must be booked separately where available.
13. Technical Limitations
Cry-Fi cannot guarantee uninterrupted availability of:
Video Sessions
Audio Sessions
Meeting links
Internet connectivity
Cameras
Microphones
Devices
Browsers
Third-party communication infrastructure
Technical interruptions may occur due to circumstances beyond Cry-Fi’s reasonable control.
Applicable Booking Terms and Refund & Cancellation Policy provisions may apply where technical issues affect a confirmed session.
14. No Guaranteed Availability or Suitability of a Specific Listener
Cry-Fi does not guarantee that a particular Listener will always be:
Available
Responsive
Suitable for a particular user
Available at a particular time
Able to meet a user’s individual emotional-support needs
Listener availability may change because of scheduling, technical issues, cancellations, account restrictions, platform enforcement, or other circumstances.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Cry-Fi does not guarantee specific emotional, psychological, medical, or personal outcomes from use of the Platform.
Cry-Fi is not responsible for decisions made by users based solely on conversations with Listeners, except to the extent responsibility cannot legally be excluded or limited.
Nothing in this Disclaimer excludes, restricts, or limits liability or legal rights that cannot lawfully be excluded, restricted, or limited under applicable law.
16. Relationship With Other Cry-Fi Policies
This Disclaimer should be read together with Cry-Fi’s other applicable policies, including its:
Terms & Conditions
Booking Terms
Refund & Cancellation Policy
Listener Agreement
Listener Vetting & Verification Policy
Safety & Reporting Policy
Session Mode & Safety Policy
Session Scope & Limitations Policy
Privacy Policy
Code of Conduct
Community Guidelines
Content Moderation Policy
Where another policy provides more specific requirements regarding a particular matter, that policy may apply in addition to this Disclaimer.
17. Acknowledgment
By using Cry-Fi, users understand that:
Cry-Fi is not therapy
Cry-Fi is not medical care
Cry-Fi is not a crisis-response service
Cry-Fi is not an emergency service
Cry-Fi does not provide professional medical or mental-health treatment
Listeners are independent service providers
Video and Audio Sessions do not change the nature of Cry-Fi services
Session timers and automatic expiry are technical Platform features
Cry-Fi does not guarantee emotional, psychological, medical, or personal outcomes
Users remain responsible for seeking appropriate professional or emergency assistance when necessary
18. Policy Changes
Cry-Fi may update this Disclaimer from time to time.
The updated version will be published on the Platform with a revised “Last Updated” date.
Where required by applicable law, Cry-Fi may provide additional notice regarding material changes.
Contact
General matters:
hello@cry-fi.com
Support:
support@cry-fi.com
Safety or complaint matters:
safety@cry-fi.com