Last Updated: June 24, 2026
This Refund & Cancellation Policy (“Policy”) governs all payments, cancellations, refunds, and disputes made through Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”).
By booking or purchasing any service through Cry-Fi, you agree to this Policy.
1. General Policy
All payments made on Cry-Fi are final unless expressly eligible for refund under this Policy.
Cry-Fi reserves the sole and absolute right to:
Approve refunds
Deny refunds
Review disputes
Investigate misconduct
Determine eligibility based on available evidence
All decisions made by Cry-Fi regarding refunds are final.
2. Eligible Refund Cases
Refunds may be considered under the following circumstances:
a. Listener No-Show
A refund may be issued if:
The listener fails to attend the booked session
The session was not started without valid reason
Cry-Fi may verify attendance using platform records.
b. Listener Misconduct
A refund may be considered if the listener:
Engages in abuse
Uses threatening behavior
Violates Cry-Fi policies
Engages in sexual misconduct
Harasses the user
Acts fraudulently
Valid evidence may be required.
c. Technical Failure
A refund may be considered if:
Cry-Fi platform errors prevent service delivery
System failures disrupt session access
Third-party connectivity issues outside Cry-Fi’s control may not qualify.
3. Non-Refundable Cases
Refunds shall not be granted for:
User no-shows
Late arrivals by users
User voluntarily ending a session without valid cause
Personal dissatisfaction without policy violation
Change of mind after booking
Subjective emotional dissatisfaction
Group session exits after joining
Failure to provide required evidence
Abuse committed by the user
Sexual misconduct initiated by the user
Off-platform arrangements made independently
4. Customer Abuse & Session Termination
If a user engages in:
Harassment
Threats
Abuse
Sexual intent conversations
Explicit requests
Policy violations
the listener may:
Issue a warning
Inform the user of possible termination
End the session immediately if behavior continues
Where possible, the listener should preserve supporting evidence.
In such cases:
No refund will be issued
Listener remains eligible for payment
5. Listener Abuse & Session Termination
If a listener engages in:
Abuse
Harassment
Sexual misconduct
Fraud
Threats
Manipulation
the user may:
End the session
Submit a report
Request a refund
Cry-Fi may investigate and issue refunds where appropriate.
6. Sexual Misconduct Disputes
Cry-Fi treats sexual misconduct seriously.
If any sexual misconduct, harassment, coercion, or inappropriate conduct occurs:
Sessions may be terminated immediately
Accounts may be suspended during investigation
Evidence may be preserved
Refunds may be issued based on review
False allegations may result in account action.
7. Offline Session Refunds
Offline sessions are limited in verifiability.
Refunds for offline sessions may only be considered where:
Credible evidence exists
Policy violations are reasonably established
Cry-Fi does not guarantee refunds for unverifiable offline disputes.
Cry-Fi is not responsible for offline personal safety incidents.
8. Group Session Refunds
Group session refunds may be limited.
Refunds are generally not issued for:
Voluntary exits
Discomfort caused by non-violative discussion
Disagreement with participants
Refunds may be considered only for serious policy violations.
9. Proof Requirements
Cry-Fi may require:
Screenshots
Chat records
Session logs
Timestamps
Supporting documents
Failure to provide reasonable evidence may affect refund eligibility.
Fraudulent evidence may result in suspension or permanent ban.
10. Cancellation Policy
a. User Cancellation
Users may cancel before the session begins.
Refund eligibility may depend on timing and circumstances.
Late cancellations may not qualify.
b. Listener Cancellation
If a listener cancels:
Users may reschedule or request a refund
11. Chargeback Abuse
Users must not initiate chargebacks fraudulently.
Improper chargebacks may result in:
Permanent suspension
Account restrictions
Legal recovery where applicable
Cry-Fi reserves the right to contest chargebacks.
12. Processing Time
Approved refunds may take reasonable time depending on the payment provider.
Cry-Fi is not responsible for third-party processing delays.
13. Platform Credits
Cry-Fi may, at its discretion, issue:
Partial refunds
Full refunds
Platform credits
instead of monetary returns.
14. Final Authority
Cry-Fi retains sole authority over:
Refund eligibility
Dispute review
Evidence acceptance
Enforcement actions
All decisions are final and binding.
15. Contact
For refund-related concerns:
hello@cry-fi.com
support@cry-fi.com
safety@cry-fi.com