Last Updated: June 24, 2026
This Safety & Reporting Policy (“Policy”) explains how Cry-Fi (“Cry-Fi”, “Platform”, “we”, “our”, or “us”) handles safety concerns, policy violations, misconduct reports, and related incidents on the platform.
By using Cry-Fi, you agree to this Policy.
1. Purpose
Cry-Fi is committed to maintaining a respectful and reasonably safe environment for emotional support conversations.
This Policy establishes how users and listeners may report safety concerns and how Cry-Fi may respond.
Cry-Fi remains a technology platform and does not guarantee prevention of all misconduct.
2. Reportable Incidents
Users and listeners may report:
Harassment
Abuse
Sexual misconduct
Sexual harassment
Sexual assault
Threats
Hate speech
Fraud
Misrepresentation
Blackmail
Extortion
Stalking
Unsafe offline behavior
Group misconduct
Policy violations
Reports must be submitted in good faith.
3. How to Report
Reports may be submitted through:
General:
hello@cry-fi.com
Support:
support@cry-fi.com
Safety Reports:
safety@cry-fi.com
Cry-Fi may introduce additional reporting channels at its discretion.
4. Evidence Requirements
To assist review, participants may submit:
Screenshots
Chat logs
Booking details
Timestamps
Payment references
Session-related documentation
Other relevant evidence
Cry-Fi may request additional information where necessary.
Failure to provide reasonable supporting information may affect review outcomes.
5. Immediate Safety Risks
If you face:
Physical danger
Sexual assault
Violent threats
Medical emergencies
Criminal activity
You should immediately contact:
Local law enforcement
Emergency services
Appropriate crisis services
Cry-Fi is not an emergency-response service.
6. Platform Review Process
Upon receiving a report, Cry-Fi may:
Review available evidence
Review account history
Review prior complaints
Review platform activity logs
Request clarifications
Cry-Fi reserves full discretion in how it reviews incidents.
Cry-Fi is not obligated to investigate every matter.
7. Interim Safety Actions
While reviewing serious reports, Cry-Fi may:
Temporarily suspend accounts
Freeze payouts
Restrict access
Pause bookings
Limit communications
This may occur before final decisions are made.
8. Serious Misconduct Cases
For allegations involving:
Sexual assault
Physical violence
Criminal threats
Child safety concerns
Severe harassment
Cry-Fi may:
Immediately suspend involved accounts
Preserve available records
Restrict access
Cooperate with lawful authorities where legally required
Cry-Fi does not conduct criminal investigations.
9. False Reports & Fabricated Evidence
Knowingly submitting:
False allegations
Misleading claims
Fabricated screenshots
Manipulated evidence
is strictly prohibited.
Violations may result in:
Suspension
Permanent ban
Loss of refund eligibility
Legal action where applicable
10. Confidentiality of Reports
Cry-Fi will make reasonable efforts to handle reports responsibly.
However, Cry-Fi may disclose relevant information where necessary for:
Legal compliance
Safety enforcement
Fraud prevention
Law enforcement requests
Absolute confidentiality cannot be guaranteed.
11. No Guarantee of Outcome
Cry-Fi does not guarantee:
Specific enforcement outcomes
Refund approval
Account bans
Safety results
All decisions remain at Cry-Fi’s sole discretion.
12. No Duty to Protect
Cry-Fi provides a reporting mechanism but does not assume a legal duty to protect participants from all harm.
Participants remain responsible for:
Their decisions
Their interactions
Their safety choices
This is especially applicable to offline sessions.
13. Record Preservation
Cry-Fi may preserve records relating to:
Serious misconduct
Sexual allegations
Fraud
Safety incidents
Legal requests
Retention periods may vary based on seriousness and legal necessity.
14. Retaliation Prohibited
Retaliation against anyone for making a good-faith report is prohibited.
This includes:
Threats
Harassment
Intimidation
Blackmail
Repeated unwanted contact
Violations may result in immediate enforcement action.
15. Acknowledgment
By using Cry-Fi, you acknowledge that:
Cry-Fi is not an emergency service
Cry-Fi cannot prevent all misconduct
Reporting does not guarantee a specific outcome
You remain responsible for your own safety decisions
16. Contact
For general concerns:
For support:
For urgent safety reports: